VIVA SHOP Shipping Policy

At VIVA SHOP, we partner with a community of Latinx-owned and inspired brands. Because we operate as a multi-brand marketplace, all products are shipped directly by the brand that sells them.

Shipping & Delivery

• Each brand manages its own shipping. This means shipping times, carriers, and costs may vary depending on the brand you order from.

• If your order includes items from multiple brands, you may receive your products in separate packages.

• Estimated delivery times are provided by each brand and may differ by product.

Shipping Fees

• Shipping rates are determined by the individual brand at checkout.

• Free shipping offers, if available, are set and honored by the brand.

Tracking Your Order

• Once your order is fulfilled, you will receive tracking information directly from the brand.

• If you order from multiple brands, you will receive separate tracking details for each shipment.

International Shipping

• Availability of international shipping depends on the policies of each brand. Please review the product page for details.

Important Notes

• VIVA SHOP does not handle fulfillment or shipping directly.

• Any questions about shipping status, delivery delays, or lost packages should be directed to the brand that fulfilled your order.

Need Help?

If you are unable to reach a brand or have trouble finding shipping details, please contact contact@myvivashop.com, and our team will help connect you to the correct brand.