Refund policy

VIVA SHOP Return & Refund Policy

At VIVA SHOP, we are proud to bring you a curated selection of products from independent Latinx-owned and other inspired brands. Because we operate as a marketplace, all products are sold and fulfilled directly by our partner brands.

Returns & Refunds

  • All returns, exchanges, and refunds are managed directly by the brand that sold the item.

  • Each brand may have its own return and refund policy, including timelines, eligibility, and shipping requirements.

  • Before requesting a return, please review the return policy provided on the product page or contact the brand directly.

How to Request a Return

  1. Locate your order confirmation email or order details in your VIVA SHOP account.

  2. Identify the brand that fulfilled your order.

  3. Contact the brand directly using the contact details provided in your order confirmation or on their VIVA SHOP storefront.

Important Notes

  • VIVA SHOP does not process or issue refunds on behalf of brands.

  • Any disputes regarding returns, refunds, or exchanges must be resolved with the selling brand.

  • Shipping fees are typically non-refundable unless otherwise stated by the brand.

  • Final sale items or products marked as non-returnable cannot be returned.

Need Help?

If you are unable to reach the brand or have trouble locating their contact information, please reach out to contact@myvivashop.com, and our team will help connect you to the correct brand.